Refund policy

Return & Refund Policy – Fashzi

At Fashzi, we value our customers and want you to have a comfortable and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help make the return process easy and straightforward.

Please review our Return & Refund Policy before placing your order. By purchasing from our store, you acknowledge and accept the terms mentioned below. This policy applies to all orders placed within the United States.

1. 30-Day Return Period

Customers can request a return within 30 days from the date their order is delivered.

To be eligible for a return, the following conditions must be met:

• Items must be unused, unworn, and in original condition
• Products must not have been washed or altered
• Original tags must still be attached
• Items should be returned with their original packaging
• Proof of purchase, such as an order number or receipt, is required

Returns that do not meet these requirements may be declined.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@fashzi.store

After submitting your return request, our team will review it and provide the next steps.

If your return is approved, you will receive:

• Return instructions
• Information regarding the return shipment
• A return shipping label when applicable

Please wait for approval before sending any item back. Returns submitted without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If you receive:

• A damaged product
• A defective item
• An incorrect product
• The wrong size or item due to a shipping mistake

Please contact us within 48 hours of receiving your order at support@fashzi.store.

Kindly include your order details and clear photos of the issue so our team can review the situation and provide an appropriate solution.

4. Exchanges

Fashzi provides exchanges for eligible cases, including:

• Damaged items
• Defective products
• Incorrect items received
• Incorrect size delivered

Exchange requests depend on product availability. Replacement delivery times may vary based on your location and shipping conditions.

5. No Restocking Charges

We do not apply any restocking fees on approved returns.

Customers will not be charged any additional fees for returning eligible products.

6. Refund Procedure

Once we receive your returned item, our team will inspect it and notify you about the refund decision.

If your return is approved:

• The refund will be sent back to your original payment method
• Refund processing usually takes 5–7 business days
• Your payment provider or bank may require extra time to display the refunded amount

Please note that processing times may vary depending on your financial institution.

7. Discounts & Promotional Offers

Any discount codes, promotional offers, or special pricing must be applied during checkout.

We are unable to apply discounts after an order has been completed or issue refunds for promotional codes that were not used at the time of purchase.

Customer Support

For any questions, return assistance, or order-related concerns, please contact our support team:

Address: 1544 41st St, Brooklyn New York 11218, United States

Phone: +1 438 300-0216

Email: support@fashzi.store

Our team is always available to assist you and help ensure a smooth shopping experience.