We have answered some of the most common questions below to help you better understand our products, shipping process, returns, and shopping experience with Fashzi.
Where is Fashzi located?
Fashzi is based in the United States. Our business address is:
1544 41st St, Brooklyn, New York 11218, United States
Do you provide free shipping?
Yes. We offer free standard shipping on all orders delivered within the United States.
How long will my order take to arrive?
Orders are prepared and processed within 1–2 business days (Monday to Friday).
After processing, standard shipping generally takes 5–7 business days.
Estimated total delivery timeframe: 6–9 business days (Monday to Friday).
Please note that delivery times may vary slightly due to carrier delays, holidays, weather conditions, or other unexpected circumstances.
Will I receive an order confirmation after purchase?
Yes. Once your order has been successfully placed, we will send a confirmation email containing your order information and purchase details.
Can I track my order?
Yes. After your order has been shipped, you will receive a shipping confirmation email with tracking details.
Tracking updates may take approximately 24–48 hours after dispatch to become available.
What is Fashzi’s return policy?
Our Return & Refund Policy provides complete details about return eligibility, required conditions, and the return process.
You can review the policy section on our website for step-by-step information about requesting a return.
How do I request a return?
To begin a return request, please contact our customer support team:
Email: support@fashzi.store
Please include your order number and explain the reason for your return so we can assist you efficiently.
Are all products eligible for return?
Most items can be returned if they meet our return requirements.
Products that are marked as final sale or have specific return restrictions will clearly mention those conditions on the product page before purchase.
Customer Support
If you have any questions or need assistance, our support team is available to help:
Address: 1544 41st St, Brooklyn New York 11218, United States
Phone: +1 438 300-0216
Email: support@fashzi.store
We are committed to providing helpful support and making your shopping experience with Fashzi simple, convenient, and enjoyable.